Contact Us

Flappy Casino provides support for players and visitors who need assistance with their account, payments, or general site use. If something isn’t clear, or you run into a problem while playing, our support team is available to help guide you through the next steps.

How to reach us

Support options vary by availability and the nature of your request. Start with the quickest channel that fits your issue—FAQ for common questions, live chat for real-time help, or email and the contact form for matters that need a written record.

For general information and quick answers, check our FAQ or return to the homepage for other resources.

Email support

Email is suitable when you need a detailed reply, must submit documents, or have account-related questions that require verification. When contacting us by email, include clear details so the team can review your case and respond with the right information.

Live chat

Live chat is the most convenient option for quick questions, basic troubleshooting, or when you prefer an immediate back-and-forth. Use live chat for issues like game errors, simple account queries, or clarification about site features while you’re signed in.

Contact form

If you prefer to send a message directly through the website, use the contact form. This is helpful for concise requests that don’t require attachments, or when you want to submit a message without opening your mail client.

What you may need to include

To help us resolve your issue faster, please be ready to provide:

• Your name, registered email address, and username.
• A short description of the problem, including dates and times if relevant.
• Transaction IDs, game names, or screenshots for payment or game issues.
• Copies of any requested documents for account verification, when applicable.

Only share the minimum personal information needed for support, and never send full payment card details in chat or email.

We’re here to help

If you have questions about account access, deposits and withdrawals, verification, or site functionality, reach out through the channel that best matches your need. Our support team will review your message and respond according to the nature of your request.